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Terms and Conditions

1. Definitions

1.1. In these Terms and Conditions the following words and phrases have the meanings set out below:

Applicable Law the laws of England and Wales.
Arrangement Fee the fee we charge for our Services which is payable at the time of the Order.
Business Customer a customer who is not a Consumer.
Cancellation Period has the meaning set out in Clause 9.2
CAP means the third-party company (CAP Automotive Limited) used by us to provide current information on the vehicles on the Website, with its registered office at Capital House, Bond Court, Leeds, LS1 5EZ
Consumer an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft, or profession.
Credit Check means the use of your personal data to assess the suitability and affordability of the finance agreement, which may include your details being passed to a credit reference agency to perform a credit search.
Deposit    means the sum that may be paid by you at the time of the Order for the Vehicle and returned to you following the delivery of the Vehicle.
Initial Payment means the initial rental payable to your Funder, which will be collected by us and set out in the Order and/or Finance Agreement.
Finance Agreement means a finance agreement with a Funder to lease the Vehicle identified in your Order.
Funder the provider of finance under a Finance Agreement
GRIDSERVE has the meaning set out in Clause 2.1
Manufacturer means the manufacturer of your chosen Vehicle.
Order means an order form which has been signed by you together with an application for finance which has been accepted and approved by a Funder.
Services means sourcing, locating or otherwise identifying vehicles, obtaining relevant Credit Checks, the arrangement or procurement of a Finance Agreement and the arrangement of delivery of a Vehicle to you.
Terms means these terms and conditions on which GRIDSERVE supply the Services to you.
VAT means Value Added Tax as applicable.
Vehicle means a vehicle displayed from time to time on our Website and ordered by you.
Website means the images, applets, scripts, text, and graphics forming the website operated by GRIDSERVE and registered under the domain name

1.2. In these Terms:

(i) words importing the singular include the plural and vice versa, words importing a gender include every gender and references to persons include bodies corporate or unincorporated;

(ii) the headings to the paragraphs are for convenience only; and

(iii) the expression “group of companies” means in relation to any company that company and any holding company or subsidiary for the time being of such company and any other subsidiary of any such holding company and the expressions “holding company” and “subsidiary” shall have the meanings ascribed thereto by Sections 736 and 736A of the Companies Act 1985 (as replaced by Section 1159 of the Companies Act 2006).


2. Who we are

2.1. GRIDSERVE UK OMM Limited, a company registered and incorporated in England and Wales with company number 11057010, whose registered office is at Thorney Weir House, Thorney Mill Lane, Iver, SL0 9AQ, trading as GRIDSERVE (‘GRIDSERVE’, ‘we’, ‘us’, ‘our’), is regulated by the Financial Conduct Authority (FCA). Our Regulated Firm reference number is 935650 and the activities we are authorised to engage in include acting as a credit broker (but not a lender).

2.2. GRIDSERVE is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486).


3. What we do

3.1. We act as a Credit Broker specialising in long-term leasing arrangements known as Personal Contract Hire (PCH), or for Business Customers Business Contract Hire (BCH). We charge a £200 Arrangement Fee for our Consumer Credit services.

3.2. When acting on your behalf as a broker, GRIDSERVE will introduce you to a panel of Funders who may be able to offer you a hire arrangement. When we introduce you to a Funder for the Vehicle you are interested in then, if you decide to enter into an agreement with them, we may receive a payment(s) or other benefits from the Funder. Typically this will be either a fixed fee or a fixed percentage of the Vehicle price. The payment we receive may vary between Funders and product types, but it does not impact the finance rate offered.

3.3. Once you have a quote that meets your requirements, we will submit your application to the Funder. To process your application the Funder will need to carry out background and affordability checks. They may use public and personal data from a variety of sources including credit reference agencies and other organisations. This will include conducting a credit search, for which they may require additional financial information from you; we will let you know if this is the case. Please be aware that credit searches can impact your credit rating, as any credit reference search will appear on your credit report whether or not your application proceeds.

3.4. All finance applications are subject to status, terms and conditions apply, UK residents aged 18 years or over only.

3.5. Guarantees may be required.

3.6. Vehicle leasing can be costly and failure to make payments is likely to impact your credit rating. Please take your time and carefully consider the current and future affordability of any offer before you accept the terms. For the avoidance of doubt, GRIDSERVE do not and cannot offer financial, legal or tax advice. If you are in any way unsure, please seek independent advice.


4. Your personal data

4.1. When you enquire about, and work with us to obtain, an electric vehicle, you will provide us with ‘personal data’, which we will process in line with the requirements of the General Data Protection Regulation and the Data Protection Act 2018 (‘’Data Protection Legislation’’).

4.2. The personal data we will collect includes information relating to your name, address, date of birth, contact details and certain financial information. We will process your personal data to allow us to provide our Services to you, to manage future communications between ourselves and, where it is in our mutual interest, to provide you with information about our wider products and services (the ‘’Purposes’’). Details of how we use your personal data are set out in our Privacy Notice which you can find here.

4.3. You can opt out of receiving information about our wider products and services by e-mailing We will only use your data for the Purposes set out above and will only grant access to or share your data within our Group of Companies, with Funders (who may also share it with credit reference agencies), and with authorised third parties and service providers where we are entitled, by law, to do so.

4.4. Data Protection legislation provides you with certain rights which are set out in our Privacy Notice. If you require further information on how we process your data, or you wish to exercise your rights, please see our Privacy Notice, or contact our Data Protection team by email or by post at: Thorney Weir House, Thorney Mill Road, Iver, SL0 9AQ.


5. Vehicles

5.1. Vehicle descriptions and technical information on the Website are provided by CAP; GRIDSERVE shall not be held liable for any errors or discrepancies in the information provided on the Website.

5.2. From delivery of a Vehicle to you, it shall be your responsibility for keeping the Vehicle properly maintained and serviced in accordance with the Manufacturer’s guidelines and the terms of any Finance Agreement where applicable.

5.3. Vehicle pricings and quotations provided by GRIDSERVE or generated from the GRIDSERVE Website are not an offer of finance and are only for guidance purposes until you have a valid Order for a Vehicle. The prices stated on the Website for vehicles may be shown inclusive or exclusive of VAT, depending on whether you have selected to view as a Consumer or Business Customer. Please note that you will be liable to pay VAT.

5.4. GRIDSERVE reserve the right to make changes to pricing as a result of factors outside of our control such as Manufacturer price changes, changes in tax treatment, VAT, or residual value calculations.


6. Ordering a Vehicle

6.1. GRIDSERVE’s Website or Leasing Consultants will guide you through the steps you need to take to place an Order with GRIDSERVE. The process allows you to check and amend any errors before submitting your application to GRIDSERVE.

6.2. After you submit your application, you will receive an e-mail from GRIDSERVE acknowledging that your application has been received for consideration by GRIDSERVE and the Funders we use. For the avoidance of doubt, this does not mean that your application has been accepted or that a Contract has been formed between you and GRIDSERVE or you and the Funder.

6.3. Prior to any Contract being formed pursuant to clause 6.8, should you realise that you have made an error after placing your application, or simply wish to cancel, please let GRIDSERVE know as soon as possible and no later than eight hours after submitting your application.

6.4. Once your Finance Agreement has been accepted with a signed Order form, the Vehicle will be sourced by GRIDSERVE from the relevant Manufacturer or dealership.

6.5. If there are any subsequent changes beyond GRIDSERVE’s control such as the Vehicle ordered is not available, or the Funder changes the price, GRIDSERVE will contact you to confirm whether you want to proceed with the Order, find an alternative vehicle or cancel.

6.6. A Contract will be formed between you and GRIDSERVE (the “Contract”) once you have provided all necessary information to process your application, requested the Services to be performed, paid the Arrangement Fee, paid the Deposit and/or Initial Payment (as applicable) and you have received our acceptance of your application by e-mail (“Order Confirmation”).

6.7. Once the Vehicle has been sourced, the details of your application will be communicated to the Funder, and you will need to enter into a separate Finance Agreement with them.

6.8. You may be requested to pay the Arrangement Fee, Deposit, and Initial Payment at the time of your application or at such time as required by GRIDSERVE. GRIDSERVE reserves the right to charge you the Arrangement Fee and/or Deposit (or a reasonable proportion of such fees) if GRIDSERVE has already commenced performance of the Services and you fail to enter into a Finance Agreement or having entered a Finance Agreement you fail to proceed with the Order.

6.9. In the event GRIDSERVE are unable to locate any Vehicle stated on the Order Confirmation at the price stated, or after GRIDSERVE has commenced performance of the Services, GRIDSERVE will notify you of this by e-mail and GRIDSERVE will not proceed any further. In the event GRIDSERVE cannot perform the Services in accordance with this clause 6.12, GRIDSERVE shall refund the amount paid by you to GRIDSERVE as soon as reasonably practicable and in any event within 30 working days from the date of the notification.

6.10. You shall indemnify us and hold us harmless against all liabilities, reasonable and properly incurred costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses and all interest, penalties and legal costs and all other professional costs and expenses) suffered or incurred by us once the Vehicle has been sourced and/or any claim or demand made against us by a third party (including but not limited to a Funder) arising out of or in connection with the provision of the Services to the extent that such claim arises out of the cancellation of the Contract and/or any Finance Agreement entered into by you. The recoverable costs under this indemnity may include (but are not limited to): a) preparation costs; b) transport costs; c) storage costs; d) vehicle registration costs; e) delivery costs; and f) any other costs ancillary to the provision of the Services.

6.11. GRIDSERVE do not supply Vehicles outside of the United Kingdom.

Clauses 6.12 and 6.13 apply only if you are a Consumer

6.12. You may only place an Order for a Vehicle if you are at least 18 years old, resident in the United Kingdom, and hold a full driver’s licence.

6.13. You are entitled to cancel your Order in accordance with clause 9. In the event you choose to cancel the Contract for the Services within the 14-day Cancellation Period, you may still be liable to pay the Arrangement Fee and/or Deposit (or a reasonable proportion thereof). Please see clause 9.6(a) and 9.6(b) for further details.

Clauses 6.14 and 6.15 apply only if you are a Business Customer

6.14. You confirm that you have authority to bind any business on whose behalf you use our site to place an Order for a Vehicle. The prices stated in respect of the Vehicle will be exclusive of VAT.

6.15. These Terms, any Order, Order Confirmation, and any agreed amendments to the Order, constitutes the entire agreement between GRIDSERVE and the business on whose behalf you are leasing the Vehicle and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to its subject matter.


7. Vehicle prices

7.1. The prices of the Vehicle will be as quoted on our Website at the time you submit your application. GRIDSERVE will try to ensure that the prices of the Vehicles on the Website are correct. However, please see clause 7.4 for what happens if we discover an error in the price of any Vehicle ordered.

7.2. Prices for the Vehicle may change from time to time, and any changes that affect the price of an Order that you have already placed will be communicated to you. In these circumstances, you will be able to cancel your Order if such changes are not acceptable to you.

7.3. Where the price quoted is inclusive of VAT, this is calculated at the rate applicable in the UK at the relevant time. If the rate of VAT changes between the date of receiving the Order Confirmation and the date of delivery of the Vehicle, we will adjust the VAT you pay.

7.4. Save as otherwise communicated to you the prices advertised for the Vehicle include:

a. the cost of delivery by the relevant dealer to a UK mainland destination (delivery to non-mainland UK destinations will incur an extra charge which will be calculated at the time of Order).

b. the cost of number plates.

c. the cost of any road fund licence for the term of the Finance Agreement (if applicable. If the cost of the road fund licence or of any applicable additional or alternative duty licence or levy imposed in relation to the Vehicle or its use increases, you will be charged the amount of the increase by your Funder for the applicable year. Further charges may apply in subsequent years, for more information please refer to the terms and conditions of your Finance Agreement); and

d. the cost of any vehicle registration charge.

7.5. The Website features many vehicles, which change frequently, and it is possible that, despite our reasonable best efforts, some of the vehicles listed on our site may be incorrectly priced. If GRIDSERVE discover an error in the price of any vehicle, GRIDSERVE will contact you to inform you of this error and we will give you the option of continuing with the Order at the correct price or you may cancel your Order. GRIDSERVE will not process your Order until your instructions have been received. If GRIDSERVE are unable to contact you using the contact details you provided, we will treat the Order as cancelled and notify you in writing.

7.6. Whilst GRIDSERVE endeavour to always display the correct monthly rental rate on the Website, rental rates fluctuate and may go down as well as up due to Manufacturer’s pricing, adjustments in Funders’ residual values and/or dealer or Manufacturer discounts. This does not mean that the price for your Order is incorrect, should be changed, or that you have a right to cancel pursuant to clause 7.5 but that the price for the same or similar vehicle as contained in your Order has been amended on the Website after you placed your Order.

7.7. Whilst every effort is made to state Manufacturers’ standard and optional equipment details accurately, no responsibility can be accepted for fluctuations in interest rates, Manufacturer’s prices and specification changes or otherwise. Quotations are subject to account and credit approval and Vehicle availability.

7.8. The Arrangement Fee and Deposit (where applicable) can only be paid with a debit card or credit card; GRIDSERVE accept the following cards: Visa, Visa Debit, Visa Electron, Maestro or Mastercard.

7.9. Any prices given by us on the Website are for information purposes only and do not constitute an offer. Vehicle quotations provided by us or generated from the Website are not an offer of finance and are for guidance purposes only until a written Order has been accepted and agreed by you in writing.


8. Vehicle delivery

8.1. Upon receipt of a signed Finance Agreement, the Vehicle will be registered and delivered to the address provided by you in your application or made available for collection at one of the GRIDSERVE sites, or any other location as agreed with GRIDSERVE. Any mileage showing on the odometer of the Vehicle at the time of delivery/collection will not count towards your contracted mileage allowance.

8.2. GRIDSERVE will provide you with an estimated delivery date for the Vehicle once this has been received from the supplying dealer or Manufacturer of the Vehicle.

8.3. Any quoted delivery date is an estimate and circumstances can arise where a Vehicle is delayed during manufacture or delivery. In these cases, GRIDSERVE will keep you informed. GRIDSERVE have no control over Manufacturer delivery times and will not accept any responsibility for any losses caused by any delay to the delivery time.

8.4. Prior to delivery you will need to provide proof of insurance for the Vehicle. You are responsible for ensuring that your Vehicle is covered by an appropriate insurance policy.


9. Your right to cancel


9.1. If you are a Consumer within the definition of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (as set out in Clause 1) you have, for a limited time (the ‘Cancellation Period’, as set out in clause 9.2), a legal right to cancel a Contract. This means that during the Cancellation Period, if you change your mind or decide for any other reason that you do not want to receive the Services, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards Office.

9.2. Your legal right to cancel is 14 days from the date the Contract with GRIDSERVE starts (the “Cancellation Period”). For example: if you place your Order on 1 January and we send you an Order Confirmation on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

9.3. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email or contact your Leasing Consultant.

9.4. If you cancel your Contract, we will refund the Arrangement Fee, Deposit and Initial Payment, or any other monies received from you at the date of cancellation; refunds will be paid to the card used by you to make the payment. GRIDSERVE are permitted by law to charge a reasonable fee for the Services in circumstances where you have requested the Services to be performed in accordance with clause 9.6(a) or 9.6(b) during the Cancellation Period and deduct such reasonable fee from the monies held which could be up to the full amount of the Arrangement Fee, or any other monies received from you. Such fee shall be:

a. in proportion to what Services have been supplied, in comparison with the full coverage of our Contract.

b. calculated on the basis of the total price agreed in the Contract for our Services or, if the total price is excessive, on the basis of the market value of the Service that has been supplied, calculated by comparing prices for equivalent services provided by other suppliers.

9.5. As you are a Consumer, we are under a legal duty to supply the Services in conformity with these Terms. As a Consumer, you have legal rights in relation to services that are provided not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9.6. Please note, the right of cancellation set out in this clause 9 does not apply where you have:

a. requested the Services to be performed during the Cancellation Period and you have acknowledged that you will be responsible to pay the Arrangement Fee and/or Deposit (or a reasonable proportion thereof) for the Services during the Cancellation Period; or

b. placed an Order for a Vehicle which is made to your individual specifications and/or clearly personalised in circumstances where this has been communicated to you in advance of GRIDSERVE performing the Services.


10. GRIDSERVE Liability 


10.1. Nothing in these Terms limits or excludes our liability in performing the Services for:

a. death or personal injury caused by our negligence; or

b. fraud or fraudulent misrepresentation.

10.2. Subject to clause 10.1, GRIDSERVE shall not be liable to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Services for:

a. any loss of profits, sales, business, or revenue;

b. loss or corruption of data, information or software;

c. loss of business opportunity;

d. loss of anticipated savings;

e. loss of goodwill;

f. or any indirect or consequential loss.

10.3. GRIDSERVE shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.4. Nothing in these Terms limits or excludes our liability in performing the Services for: a) death or personal injury caused by our negligence; or b) fraud or fraudulent misrepresentation.


11. GRIDSERVE’s Right To Cancel

11.1. GRIDSERVE reserve the right to cancel the Contract in the event of any issues outside of GRIDSERVE’s control or the unavailability of key personnel and/or any Vehicle. If GRIDSERVE cancels the Contract in accordance with this clause 11, GRIDSERVE shall refund any amounts paid by you prior to the date of cancellation.

11.2. GRIDSERVE reserve the right to cancel the Contract after the commencement of the Services for any reason by providing you with written notice in writing. Any amounts paid by you up to the date of cancellation shall be refunded to you by GRIDSERVE.

11.3. GRIDSERVE reserves the right to cancel the Contract at any time with immediate effect in the event that;

a. you fail to pay the Arrangement Fee, Deposit and/or the Initial Payment following a request from GRIDSERVE to you, as communicated from time to time; or

b. if you commit a material breach of the Contract and do not rectify such breach within 7 days of notification of the breach.


12. Manufacturer’s Warranty


12.1. For details of the applicable Manufacturer’s warranty terms and conditions, please refer to the Manufacturer's warranty provided with the Vehicle.

12.2. If you are a Consumer, a Manufacturer's warranty is in addition to, and does not affect, your legal rights in relation to any Vehicle that is faulty or not as reasonably described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


13. Force Majeure Event

GRIDSERVE shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances GRIDSERVE shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 90 days you may terminate this agreement by giving 30 days written notice to GRIDSERVE.


14. End of lease

14.1. Your Finance Agreement will have an annual mileage limit which will apply across the full term. If the Vehicle is returned with mileage above the total limit for your Finance Agreement this will result in additional charges as set out in your Finance Agreement.

14.2. At the end of your lease under the Finance Agreement, the Vehicle condition will be assessed in accordance with the British Vehicle Renting and Leasing Association (BVRLA) Fair Wear and Tear Guide. For further information visit the BVRLA website.

14.3. In cases where the Vehicle does not satisfy the criteria of the BVRLA Fair Wear and Tear Guide, you may be charged additional fees as set out in the Finance Agreement.


15. Free charging allowance

15.1. Subject to the conditions set out in this clause 15, you are entitled to receive three (3) months’ free charging for your Vehicle at any charger on the GRIDSERVE Electric Highway network (the list of eligible chargers can be provided upon request) (“Free Allowance”).

15.2. GRIDSERVE will send you an RFID card by first class post to the address stated on the Order within ten (10) days of the delivery of your Vehicle.

15.3. The three (3) month period (“Free Allowance Period”) will start from the day after the RFID card is posted to you. The RFID card will automatically stop working on expiry of the Free Allowance Period.

15.4. The Free Allowance:

a. is not negotiable or transferable and resale is strictly prohibited;

b. may not be claimed by a third party on your behalf;

c. may only be used by you; and

d. may only be used to charge the Vehicle ordered from GRIDSERVE.

If GRIDSERVE discovers that you are in breach of any of the conditions in clauses 15.4 (a) – (d) above, GRIDSERVE will immediately deactivate the RFID card and GRIDSERVE may, at its discretion, charge you for all charging sessions made using the RFID card.


16. General

16.1. Assignment and other dealings. GRIDSERVE may at any time assign, transfer or otherwise deal with our rights and obligations under a Contract to another organisation, this will not affect your rights or GRIDSERVE’s obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person with our prior written consent.

16.2. Third Party Rights. This contract is between you and us. No other person shall have any rights to enforce any of these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

16.3. Severance. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.4. Waiver. Failure at any time to demand strict performance of any of the undertakings, terms and conditions set forth in these Terms shall not be constituted as a continuing waiver or relinquishment thereof. Should any term of this Agreement be considered void or voidable under any Applicable Law then such term shall be severed or amended in such a manner as to render the remainder of this Agreement valid or enforceable, unless the whole commercial object is thereby frustrated.

16.5. Jurisdiction. These Terms and the contract with us and any dispute arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party both agrees that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising in connection with these Terms


17. Complaints

GRIDSERVE is committed to providing a high quality, transparent, and straightforward service to everyone we interact with. We aim to be awesome in our customer service, so if you are not happy with a product or service, please get in touch and let us know.

You can contact us by email to, or write to:

The Complaints Team


Thorney Weir House,

Thorney Mill Rd,

Iver, SL0 9AQ

We listen to complaints, treat them seriously, and learn from them to continuously improve your experience with us.

You may also have the right to complain to the Funder who has provided finance under your Finance Agreement, the BVRLA, and/or to ITC Compliance Limited. For full details of when it is appropriate to complain to these parties, and how to do so, please see our Complaints Policy, a copy of which is available on request from the Complaints Team.

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